TRUST+ Privacy Policy

Effective Date: April 20, 2026

TrustYouCanSee.com, ("we", "us", "our") operates the TRUST+ Pro iOS application for service technicians ("TRUST+ Pro") and the TRUST+ Home iOS application for homeowners ("TRUST+ Home"). Together these are "the Apps". This Privacy Policy describes how we collect, use, store, and protect your information when you use either App.

1. Information We Collect

Account Information: For TRUST+ Pro, we collect your name, email address, and password when you create an account. For TRUST+ Home, you may create an account with name and email, or sign in with Apple or Google (in which case we receive the name and email associated with that identity provider). TRUST+ Home consumers who opt into phone verification also provide a phone number, which is used solely for SMS/voice one-time-passcode delivery.

Location Data: With your permission, both Apps use your device's GPS to auto-populate project or service addresses via reverse geocoding. Location data is used only for this purpose and is not tracked continuously.

Photos and Videos: TRUST+ Pro captures photos and videos for service work projects; TRUST+ Home captures photos and videos for homeowner quote requests. This media is stored locally on your device and synced to our secure cloud storage (Amazon Web Services S3) in per-partner or per-consumer isolated buckets.

Audio Data — server-side processing: Audio in videos you record is processed server-side by AWS Transcribe and OpenAI Whisper for transcription, by AWS Rekognition for address and license-plate detection (so we can blur them), and by an AWS Lambda pipeline that mutes profanity. Voice-to-text entry in text fields is separately processed on-device via Apple's Speech Recognition framework.

Bluetooth Data: TRUST+ Pro uses Bluetooth to discover and communicate with GoPro cameras. No personal data is collected through Bluetooth connections.

Device Information: We collect basic device identifiers for crash reporting and diagnostics, including device model, iOS version, and app version.

2. How We Use Your Information

To provide and maintain the App's functionality, including project management, media capture, and cloud sync
To authenticate your account and manage access permissions
To auto-populate project addresses from your GPS location
To sync your project data and media across devices
To diagnose crashes and improve app stability
To communicate important service updates

3. How We Store and Protect Your Data

Your data is stored on Amazon Web Services (AWS) infrastructure located in the United States. Media files (photos and videos) are stored in AWS S3 with per-partner isolated storage buckets. Project metadata is stored in AWS DynamoDB.

We use industry-standard security measures including:

HTTPS/TLS encryption for all data in transit
Encrypted storage at rest on AWS
Authentication tokens stored in iOS Keychain
Role-based access control for multi-tenant data isolation
Pre-signed URLs with expiration for media file access

4. Data Retention

Your project data and media files are retained for as long as your account is active and your organization (for TRUST+ Pro) or you (for TRUST+ Home) maintain access. Media retention on technician devices is configurable per partner (default 90 days). When you delete a project or media item within either App, it is soft-deleted and may be retained for up to 90 days before permanent removal.

When you delete your TRUST+ Home account through the app, your consumer account and any media you uploaded are soft-deleted for 30 days, regardless of any longer item-level retention window. Signing back in during that period restores your account. After 30 days, your account and media are permanently removed.

Business records created by contractors on your behalf (projects, invoices, work orders, service history) remain under the contractor's control and follow the contractor's own retention policy. Contact the contractor directly to request deletion of those records.

For TRUST+ Pro technicians, account deletion is managed by your partner administrator — contact them to request account deactivation.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. Your data may be shared only in the following circumstances:

Within your organization: TRUST+ Pro project data is shared among users within the same partner organization based on role-based permissions.
Between consumers and partners: TRUST+ Home quote requests, including submitted photos and videos, are forwarded to the contractor partner assigned to the request. The contractor retains that data under their own retention policy and is the controller of those records once forwarded.
Partner integrations: If enabled by a partner, we may sync project data to ServiceTitan, JobNimbus, or CompanyCam; upload videos to YouTube; and fire webhooks to partner-configured third-party URLs. These integrations are configured per-partner and require explicit setup in the admin dashboard.
Service providers: We use AWS for cloud hosting and storage, AWS Transcribe and Rekognition for video processing, Amazon Bedrock (Claude models) for AI summaries of descriptions and quotes, AWS Pinpoint for SMS/voice OTP, and OpenAI Whisper to transcribe technician-captured videos for partners who have the transcription-comparison feature enabled; consumer quote media is not sent to OpenAI. All third-party processors operate under data processing agreements.
Legal requirements: We may disclose data if required by law, regulation, or legal process.

6. Third-Party Services

Sign in with Apple: Subject to Apple's Privacy Policy
Sign in with Google: Subject to Google's Privacy Policy
Amazon Web Services: Subject to AWS Privacy Policy
AWS Transcribe, Rekognition, Bedrock, Pinpoint: Subject to AWS Privacy Policy
OpenAI Whisper (for transcription comparison, when enabled): Subject to OpenAI Privacy Policy
YouTube (for video uploads, when enabled per partner): Subject to Google Privacy Policy

7. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Delete: TRUST+ Home account and associated data can be deleted directly in the app (Profile → Delete Account). TRUST+ Pro technicians should contact their partner administrator for account deactivation.
Revoke consent for location, camera, microphone, or Bluetooth access at any time through iOS Settings
Export your project data upon request

8. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via email. The "Effective Date" at the top of this page indicates when the policy was last revised.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Email: gran.goza@trustyoucansee.com
Company: TrustYouCanSee.com (Trust+)